Privacy Policy

At Adaptive Focus Therapy, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information in line with Australian privacy laws and the Australian Privacy Principles.

We want you to feel safe knowing that any details you share with us — whether during a booking, in a session, or through our website — are handled with care, respect, and confidentiality.

1. Our Name and Contact Details

Adaptive Focus Therapy
Email: peter.adaptivefocustherapy@gmail.com
Website: www.adaptivefocustherapy.com.au

2. What Personal Information We Collect and Store

We may collect and store personal information such as:

Your name, phone number, email address, and contact details
Information provided when booking a session (free or paid)
Information you choose to share during a session, which may include sensitive health-related information
Payment details (when applicable)
Any communications between you and Adaptive Focus Therapy

3. How We Collect and Store Information

Information is collected directly from you through our booking forms, emails, phone calls, and during therapy sessions.
All personal information is stored securely, either electronically (password-protected systems) or in secure physical files.

4. Why We Collect Personal Information

We collect this information in order to:

Schedule and manage your sessions
Communicate with you about appointments and services
Provide therapeutic services tailored to your needs
Maintain accurate records for professional and legal requirements
Improve the quality of our services

5. How We Use and Disclose Personal Information

Your information will only be used for the purposes outlined above. We will not share your information with third parties unless:

You provide your consent, or
Disclosure is required by law (for example, to protect you or others from harm).
We do not sell, rent, or trade your personal information.

6. Accessing or Correcting Your Personal Information

You have the right to:

Request access to the personal information we hold about you
Request corrections if the information is inaccurate, incomplete, or out of date
To make such a request, please contact us at peter.adaptivefocustherapy@gmail.com.

7. Complaints and How We Handle Them

If you believe your personal information has been mishandled, you can lodge a complaint by contacting us directly at peter.adaptivefocustherapy@gmail.com.

We will:

Acknowledge your complaint within 5 business days
Investigate and respond to your concerns within 30 days

8. Overseas Disclosure

We do not ordinarily disclose personal information outside Australia. If, in the future, overseas disclosure becomes necessary (for example, through cloud storage providers), we will update this Privacy Policy and take reasonable steps to ensure your information remains protected.

9. Data Retention

We keep your personal information only for as long as necessary to provide our services and meet legal or professional obligations. After this period, your information will be securely destroyed or de-identified.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Peter Carlini
Adaptive Focus Therapy
Email: peter.adaptivefocustherapy@gmail.com